In this section, you’ll find information about the procedure for Confirming an order, the possible Additional charges, the Shipping policy, the Final payment and our accepted Payment methods.

CONFIRMING AN ORDER

To confirm an order, we require a deposit that varies with the category of accessory concerned. The percentages are based on the selling price.

The total deposit of an order is the sum of the deposits required for each item and any additional charges (explained below).

Deposits are not refundable, except for acceptable unexpected circumstances. If so, please contact us to make arrangements.

END GRAIN WOODEN BOARDS

Deposit of 30%.

PENS, PENCILS, LETTER OPENERS and USEFUL ACCESSORIES

Deposit of 50%.

Although, if we have to order materials we don’t usually carry, then we will require a deposit of 75% of our selling price.

ADDITIONAL CHARGES

There could be additional charges on top of our selling price for items that would require materials that we wouldn’t have in stock or if you would choose a higher end material.

Those charges would be payable with the deposit required to confirm the order.

MATERIALS NOT IN STOCK

If you happen to need an item within a short period of time, we might have to place a specific order to get materials not in stock.

If so, we will add the shipping costs incurred to acquire them to the required deposit.

HIGHER END MATERIAL

Our prices are based on using materials whose value is proportional to the value of our products.

So, if you were to choose a high end material for an unexpensive accessory, there could be an additional charge to get it.

We would shortly communicate that information to you so you can decide if you want to confirm your order.

SHIPPING

We ship with Canada Post everywhere in Canada.

The delivery charges are the responsibility of the customer. A quote will be provided prior to confirm the order. The fees are payable with the final payment.

We would shortly communicate that information to you so you can decide if you want to confirm your order.

FINAL PAYMENT

The final payment, including delivery charges where applicable, has to be paid in full when the order is being picked-up or prior to shipping.

PAYMENT METHODS

Our accepted payment methods vary according to your presence or not in our showroom.

IN PERSON

  • Cash

  • e-Transfer

  • All payments accepted with SquareUp

    • All major credit cards
    • Interact Debit cards
    • Contactless devices (Apple Pay, Google Pay, …)

NOT IN PERSON

  • e-Transfer  ===>  The safest way

  • All major credit cards accepted with SquareUp (Manually — over the phone)